We respond to all fires, emergency medicals, technical rescue, water rescues, and hazardous materials calls in our community. In calendar year 2019, we responded to 1,452 calls for service. There has been a significant increase in the number of second medical calls and the frequency of non-EMS related calls has also increased. Every time we respond for a call for service we now track that activity through dispatch. For the first time we have provided mutual aid more than we have received it. We are now able to support our mutual aid partners with an ALS ambulance as they did for the town all those years.
In 2019, there were 255 Box Alarms for incidents such as building fires, severe MVA’s, extrications, brush fires, fire alarm response, mutual aid response, storm coverage, and additional manpower request. We expanded our coverage and began staffing the second ambulance at the BLS level. We are challenged by not having enough part time staff trained to the EMT level.