Water & Sewer Billing FAQs

How often does Medfield send water/sewer bills?

We send water/sewer bills twice a year, covering six months of usage each time. You can expect to receive a bill in November and May. If you do not see a bill in November or May, please call the office to check on your account at 508-906-3003.

I am selling my home. How do I close my water and sewer account?

To schedule a final water\sewer reading for your account, please call our office at 508-906-3003. Readings will be scheduled 7-10 days prior to the closing date. An appointment will be scheduled in the morning to service the meter and auto reader on your home to make sure all are in working order. 

I just bought a home in Medfield. Do I need to activate my water and sewer account?

The water and sewer account will be automatically transferred during the real estate transaction closing by the Norfolk County Assessors and received about a month later. If you wish to check on the account to make sure it is in your name please call us at 508-906-3003.

What is tiered billing?

Medfield employs a tiered billing system, where the cost per unit of water and sewer increases with higher usage across four tiers. In the summer, activities such as irrigation, lawn watering, or filling a pool can lead to higher bills as these higher usage levels fall into higher tiers. Conversely, winter bills may be lower due to reduced outdoor water use. For more details on the tier system and current rates, please refer to the rate sheet here.

Why is my bill higher than normal?

Several factors could contribute to a higher bill: recent rate increases, a new meter installation replacing a stopped meter, a leaky faucet or toilet, or an extended period of use by a sprinkler system. Additionally, check for leaks in your irrigation system or house. A leak will not always show a puddle on the floor. If you have any questions about high usage, please call us for more information.